Shipping Procedures

At Thirteenkcanddle customer satisfaction is our top priority, and this is why we take the utmost care to deliver your item to you as safely and fast as possible. Our shipping process eases your everyday life, letting you focus on your priorities instead of working out the logistics.

You can see the final cost of your order after adding an item to your cart. Please understand that there can be instances where the item is relatively large and/or heavy, so an extra shipping charge may apply in order for Thirteenkcanddle to safely deliver it to you. If your item exceeds a courier’s normally allowed dimensions or weight, they may levy an additional handling fee. In this circumstance, we will communicate this amount to you and you will have the option to proceed with the order by paying the additional charge, or cancelling your order for a full refund.

Order Tracking

You can view all updates to your order status as well as your package’s location at any time from your account page or with the help of tracking details. For any further assistance on your order status, you can contact Thirteenkcanddle support at any time and we can connect you to the local courier in your country or state who will be delivering your order.

Express Delivery

Some of our items have an “Express Delivery” option, which means that they will be delivered faster than our Standard shipping for an additional fee. You can see the delivery estimates and fees by adding an item to your cart. Please note that Express Delivery is not available for items classified as hazardous goods for international air cargo. Additionally the Standard Delivery timeframe will be longer for these items. You will be notified of this once we receive your order.

Handling and Delivery

All orders are screened by Customs and processed by our appointed clearance agent in each country, after which it is handed over to the courier for final delivery. If there is any exterior damage visible on the packaging at the time of delivery, please refuse delivery of the package and it will be returned back to us for further inspection. In case you discover that the item is damaged after accepting delivery, then please contact Thirteenkcanddle

Import Clearance

Thirteenkcanddle may cancel an order for a full refund if any of the items in an order are prohibited by your local Customs or other government authority. While we try to filter only allowed items, there may occasionally be products available that are in fact prohibited in your country.

For more information on our shipping policy, check ‘Terms & Conditions’ or simply contact us.